2nd Edition CX Innovation Summit and Awards 2024: A Grand Celebration of Customer Experience Excellence
Business Wire India
The summit offered a day packed with impactful panel discussions, engaging fireside chats, and invaluable networking opportunities, providing attendees with strategies to elevate their CX initiatives.
Event Highlights
Thought-provoking panel discussions with experts across sectors.
A high-energy awards ceremony recognizing exemplary CX contributions.
Networking sessions fostering collaboration and idea-sharing among participants.
The awards ceremony celebrated individuals and organizations that have significantly advanced customer experience practices. Some of the notable winners included:
CX Innovator of The Year: CarTradeExchange
Best Customer Centric Strategy: Panasonic Electric Works India
Best CX Solution: Marico Limited
Best Customer Experience Transformation: Kotak Securities
Excellence in Customer Service: Fintree Finance Pvt Ltd
Best Contact Centre Team of the Year: TATA Cliq
Best Digital Transformation Initiative – NBFC: ECL Finance Ltd
Most Disruptive CX Project of the Year: Mahindra Finance
Visionary CX Leader of the Year: Tabrez Anwar (Kotak Securities)
Visionary Fintech Leader of the Year: Rupam Mazumder (ECL Finance)
Most Innovative CX Leader of the Year: Dharmender Narang (IIFL Capital Services)
Best Use of AI in Customer Experience: IIFL Capital Services
Most Disruptive CX Leader of the Year: Navin Kumar Pandey (Mumbai International Airport Limited)
Lifetime Achievement Award: Rajesh Haricharan Dubey (Fintree Finance Pvt Ltd)
CX Leader of the Year: Mahendra Bindra (Unity Small Finance Bank)
Most Promising Customer Leader of the Year: Swapnil Sant (TATA Cliq)
CX Digital Transformation Champion: Sumit Saha (Mahindra Finance)
Acknowledging Sponsors
The success of the event would not have been possible without the generous support of the sponsors:
Customer Experience Partner: SurverySensum
Outsourcing Partner: Futwork
Gratitude to Speakers and Attendees
The summit featured insights from industry stalwarts through panel discussions, sparking meaningful conversations around CX innovation. Krypton India thanks its esteemed speakers and panellists for their invaluable contributions and extends its heartfelt appreciation to the enthusiastic attendees for making the event vibrant and interactive.
Women Entrepreneurs Leading the Charge
The CX Innovation Summit & Awards is the brainchild of two visionary women entrepreneurs, Shraddha Bhosale (Founder & CEO) and Prachitee Thakur (Co-Founder & COO), who continue to set new benchmarks in the B2B events landscape. Their unwavering commitment to empowering professionals and fostering industry collaboration was instrumental in the event’s success.
Source: Businesswire – http://businesswireindia.com